Refund Policy
We are committed to providing satisfactory services to users. Please refer to this policy for refund requests
Refund Application Conditions
- Only supports refunds for orders purchased directly through this website.
- You can apply for a refund within 14 days after purchase. Late applications may not be accepted.
- If you are dissatisfied with subscriptions or digital products, please contact customer service via email support@xuanwhale.com and provide order information.
Refund Process and Instructions
- After receiving your refund request, we will process it within 3 business days.
- After the refund is processed, funds may take several business days to arrive, depending on the payment channel.
- In case of special circumstances (such as payment channel issues), we will contact you promptly.
Contact Us
If you have any questions about the refund policy, please feel free to contact us through the following methods:
Email: support@xuanwhale.com